Lead Experience: Fill out a contact form with essential details (time, location, balloon decor preferences). Expect a response within 1-2 business days. Consultation: A team member from Extraordinary Balloons will reach out for a 15-minute phone call to review the contact form and finalize decor details. An invoice will be sent, and a non-refundable retainer (50% of the total balance) is required to secure the event. Onboarding: Once the event is secured, planning will commence. Extraordinary Balloons will communicate with clients via email throughout the process. Fulfillment: On the event day, the Extraordinary Balloons staff will deliver, install, and later break down the balloon decorations. If there are any other changes you’d like or further questions, feel free to ask!

You can call or text us at 618-595-0121 for quick help! 📞

Once the NON-REFUNDABLE retainer has been paid your event date will be confirmed. Without a retainer paid, the date will still be available for booking.

A 50% NON-REFUNDABLE retainer is required to confirm the event date (half of the total price).

Extraordinary balloons will install balloon design before the event and will return once the party is over to break down the design.

The minimum delivery fee is set at $125; however, this fee may be adjusted based on the distance to the event location.

We recommend placing your order as early as possible; however, we can accommodate requests up to one month before the event date.

The remaining balance is due 7 days prior to the event date. Please note that events may be subject to cancellation if the remaining balance is not received by this deadline.

For events scheduled less than one month in advance, a rush fee of $25+ will be added to the total amount with a full payment upfront.

You can keep the balloons, but all props and materials are ours unless personalized with your name, logo, etc. 🎈

Clients will be held 100% responsible for any damage, alteration, or destruction of Extraordinary Balloons' property, including applicable damage fees or the full cost of replacement. Once the installation is complete, clients should not move or dismantle any balloons, props, or materials.

We can, but keep in mind that balloons are prone to popping and getting cloudy when exposed to sunlight, heat, and weather changes. For best results, keep them indoors in a temperature-controlled space. If you choose to place them outdoors, lighter colors last longer. Please note, we can't be responsible for popped balloons outdoors and don't offer refunds for this. 🌞

Balloons can last for days or even weeks indoors! Their lifespan depends on temperature, heat, humidity, and contact with people. 🎈

Extraordinary Balloons is a licensed and insured home-based business located in Belleville, IL. For privacy and safety, our exact address is shared after your order is confirmed. Pickup is available by appointment only for Grab & Go items. We appreciate your support for small, local businesses!

Absolutely! Check out our full balloon color chart here to pick the perfect shades for your event! 🎨